Refund policy

Before your documents are prepared

If you have paid and CLAIMD has not yet prepared your claim documents, email support@claimd.au from the address on your account and we refund the fee in full. We do not ask why.

After your documents are prepared

Once CLAIMD has prepared your claim documents, the service you paid for has been delivered, and we do not refund for a change of mind, or because the information you entered was incorrect. That includes deciding not to serve the claim, settling with the Respondent, or the Respondent paying before you serve. You acknowledged this when you paid, and the words you saw are kept with your claim.

The Respondent not paying is not a fault

CLAIMD assists you in preparing and serving a Payment Claim under the NSW Security of Payment Act. It does not promise the Respondent will pay, and a claim that is not paid, is disputed, or goes to adjudication is not a defect in the service. Our disclaimer says more.

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

In plain terms: if the documents we prepare are wrong because of something we did, we fix them at no charge, and if they cannot be fixed we refund you. Tell us at support@claimd.au and a person will look at it.

How a refund is paid

Refunds go back to the card you paid with, through Stripe, and usually show within 10 business days of our reply. We do not refund in cash or to a different card. A refunded claim is closed and its documents are withdrawn from your account.

Who this policy is between

This policy is part of the terms of use between you and CLAIMDAU Pty Ltd. It applies to purchases made from the date shown at the top of this page.